Read: how to use social networks to improve the consumer experience. The development of a better experience for consumers is not something exclusive to the b2c segment, in the b2b it can also be widely used because the benefits are also applicable and consumers are more than ready to receive them. As shared by the superoffice firm , citing data from econsultancy, the consumer experience (with 22 percent of references) is considered the most exciting opportunity for business, in addition, up to 86 percent of consumers say they are willing to pay more for a good consumer experience, with this it can be understood that if it is developed, it will be possible to attract more customers willing to pay more.
That is why here we will see how the b2b consumer experience can be improved. According to business2community recommendations, companies seeking to boost the b2b consumer experience ideally need to be aware of and implement the following actions: focus on professional person email list personalized support the first great recommendation that must be followed to improve the b2b consumer experience has a game because in this segment, according to the source, 68 percent of consumers are lost due to the difference or perceived apathy with the companies that have them as clients.
Not so much because of the mistakes that can be made. In addition, the source also shares that 70 percent of consumers feel that customer support reflects how much an organization values them. This means actions such as keeping these people waiting for a long time is a reflection of the indifference one has towards them. 5 benefits of virtual reality in science education for the above reasons, companies must work on the support they provide, incorporating elements that help customize this aspect. For example, a live chat is a support tool that can help reduce response times significantly by connecting customers with the brand in real time, as well as providing help right when they need it and can integrate with co-browsing software to empower the business so that it can provide a better experience.